Q: What if I'm not happy with my Taste Vitamin results?
Unfortunately, once your bottle of Taste Vita is opened and the seal is broken we no longer allow returns. If you have subscribed to a subscription we will be happy to cancel that for you. If you are not happy with the vitamins and have ordered multiple bottles we will allow you to send the unopened product back for a refund. Please note that this refund DOES NOT include the shipping cost.
Q: What is your Taste Toy return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- Vibrators And Dildos
- Douche/Enema Kits
- Anal Toys, Beads And Plugs
- Cock And Ball Devices, Cock Rings And Cock Sleeves
- Gags And Ropes
- Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
Q: What if an item is defective?
If an item is found to be defective within 15 days of purchase, we will replace it with the same item. Please email us at firstname.lastname@example.org to let us know of the issue. We will then issue a Return Label for you to ship the defective item. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. Once the item is returned back to us we will contact you for an address update. The first return shipment we will cover the shipping cost, if the item is returned back to us for a second time we will then ask you to cover the reshipping fee. If the order has been delivered to an incorrect address that you have provided Taste Vita Inc is not responsible for replacing this package.